With a bit of luck, you will find the answer you need in one of the articles we have on our site, but if you need a little help, send an email via our contact page or via contact@parislively.com

Customer satisfaction is extremely important to us. We strive to respond to all inquiries as quickly as possible; the maximum response time is generally 48 to 72 hours. Please send ONLY ONE MESSAGE at a time*.

*Please also use ONLY ONE contact method, as contacting multiple channels for the same question may delay the response time for you and other customers.

Please make sure to provide as much information as possible, such as the order number (found in confirmation emails), email address, photos, etc. This will help us assist you as quickly as possible.

We currently have a phone number being set up, which you can see at the very bottom of our website. This number is currently under maintenance as it was not designed to handle large volumes of phone calls; we do not currently have a call center.

Lively® was built online, including our customer support. Although you may receive an automated response from time to time, all channels are staffed by human personnel who wish to assist you quickly and efficiently.

We thank you for your understanding❣️

You can create an account and access the following features:
- Track your orders and review your past purchases
- Save your addresses for a faster checkout
- Manage your account details, addresses, and email preferences
- Receive special offers and discount codes

Your account can be created before, during, or after checkout. To do so, go to our website and find "Account" in our header; the page will guide you to login and account creation.

Yes! You can manage your account details, address book, and email preferences. However, if you wish to make changes such as updating your delivery address or email address after placing an order, please contact us immediately and we will do it for you!

Please check the following points:

1. Did you use the same email address as the one used to register?
2. Are you sure you created an account with us?
3. Did you forget your password? Follow this link to reset your password

If all else fails, contact support and we will assist you further!

Of course! Please feel free to contact us via our contact page and a member of the team will inform you of the next steps to follow. We will be sad to see you go!

Please also note that your "cookies" (= browsing data) are only stored for 30 days and then automatically deleted. This 30-day period is the time frame during which your data is used for useful purposes. You can manage the type of "cookies" you allow us to track by clicking on the "cookies" logo at the bottom left of your screen.

We offer free worldwide shipping with delivery tracking for all orders over €20, including Europe, North America, South America, Asia, and Australia.

For customers in Europe and America, we deliver within 8 to 12 business days. Our standard international shipping time varies between 8 and 18 business days depending on your location. If you are unsure whether we deliver to your area, please contact us at contact@parislively.com

We ship with reputable carriers, so you can be sure that your order will be delivered safely and on time.

Delivery time will depend on the country you are located in.

In Europe and America, standard delivery takes 8 to 12 business days.

In the rest of the world, we deliver within 15 to 21 days.

Note: During the Christmas period, delivery time may be extended due to high traffic on our site. 

Even though 95% of our parcels are delivered in less than 12 days, delivery may take up to 21 days in case of force majeure (50% off promotions, exceptional events, stock shortages, weather conditions, etc.)

If the delivery time seems long, don't worry, you can track the progress of your order using the tracking number that was sent to you by email!

For more details regarding delivery times, you can consult our policies in the menu at the bottom of our website.

We offer FREE worldwide shipping for all orders over €20. Please be patient with international orders as they will inevitably take longer to reach you. Allow 15 to 25 days before notifying our customer service of a missing order. European customers can expect to receive their order within 8 to 12 business days.

If you have just placed an order and need help changing your delivery address, please contact us as soon as possible! If your order has exceeded a period of 48 hours, our team can no longer make adjustments as it will already have been shipped.*

We recommend placing a new order so that it is sent to the correct address.

* We are not responsible for address errors not reported within 48 hours after purchasing on our site. Thank you for your understanding.

International orders may take longer to reach you; please allow 12 to 18 days before contacting our customer service for a missing package.

European customers can expect to receive their order within 8 to 12 business days. However, if you still have not received your item after this period, it may be experiencing delays beyond our control, particularly due to logistical issues with carriers in your region. Please feel free to contact our customer service by email - contact@parislively.com ou using the "Contact Us" page and our team will be happy to assist you.

There are also other reasons why delays may occur:

- Return to sender, insufficient address, failed delivery attempts - Couriers usually make 2 or 3 attempts to deliver your order.Contact the courier or carrier as soon as possible. They will usually resend your package on the next business day or ask you to pick it up at their office. If it is returned to us, simply contact us so we can reship it.

- Public holidays - A sudden or unexpected increase in the number of shipments is more common during the holiday season. You just need to contact your local post office to locate your order.

—> In these cases, it is best to consult the carrier's website for more information about delays.

If you have any doubts, please contact the carrier in your area first to see if they have any record of your order. Then, you can contact us so that we can find solutions to help you resolve this issue.

Lively® cannot be held responsible for customs fees charged in your country. We recommend that you check local import taxes if you think you may have to pay additional fees.

Lively® cannot be held responsible for customs fees charged in your country. We recommend that you check local import taxes if you think you may have to pay additional fees.

If your package has been marked as delivered but you have not received it, please first check with your neighbors.

If 3 business days have passed since your package was marked as delivered and you have not received your order, please contact us at contact@parislively.com

You can check the status of your order by clicking on "Account" in the upper right corner of our website. Log in to your account and view "Order History": you will be able to see all tracking information.

Please note that you will also receive an email containing the tracking information once your order has been shipped, after the confirmation email. This email will contain all the details related to your order, namely: the order number, the shipping number, as well as a tracking link.

To track your order, we invite you to click on the "Delivery Tracking" link in the menu, and enter the information related to your order. If you can no longer find them, please contact us via our contact page, and we will do what is necessary to assist you.

Exchanges are possible within 14 days after receiving your order. If it does not suit you, returns are simple: just contact our customer service and send your package to the indicated address (please note that shipping costs are at your expense and the initial shipping fees are non-refundable). We will refund your purchase once the order is received in its original and unused packaging.

❗️However, products intended for intimate use (underwear, etc.) as well as products subject to an exclusive discount of at least -50% are non-refundable (only partial refunds or product exchanges may be made depending on the case)

To request a return or exchange, please first consult our " Return Policy & Refund " available in the menu at the bottom of the site.Do not hesitate to contact our support team who will guide you throughout the process.

We are very aware of our impact on the planet. As part of our ongoing sustainability efforts, we are making positive changes to help contribute to a better future. These changes include removing return slips and invoices from Lively® orders.

You will see that it is not necessary to have these documents, as they can be sent by email.

It therefore makes sense not to include them. We are always striving to do what is right and to improve our impact on the world around us.

To request a return or exchange, please first consult our " Return & Refund Policy& " to see if the products in your order are eligible for returns; this link can be found in the menu at the bottom of the website.

Then, contact one of our customer support teams who will guide you through the process.

Once your package has been received by us and the refund criteria have been validated (item not worn, not washed, and original packaging intact), Lively® undertakes to refund you within a maximum of 15 days.

If one of the products in your order is defective upon receipt, please contact our customer support team and attach images or videos so that we can work together to find a way to assist you.

In most cases, if it is a manufacturing defect, our customer service will inform you about the return of the product(s) as soon as possible and you may keep the defective product (returning this product to us will not be necessary)

Yes, you can request the cancellation of your order or part of it within 48 hours after making the purchase. Once this period has passed, cancellation requests will no longer be possible.

If you wish to cancel your order and the 48-hour period has not been exceeded, please let us know immediately by sending an email to contact@parislively.com avec your contact details and our support team will process a refund.

It is possible to modify or cancel an order after it has been placed within a maximum period of 48 hours. If this period is exceeded, it means that the order has already been processed, and our team can no longer make adjustments.

If you wish to add another item to your order or change the delivery address BUT the 48-hour period has passed, your order has therefore already been processed. The only option is to place a new order for the item you want or the correct address you wished to provide.*

* Orders lost due to an address error, issues with clothing sizes or colors cannot be refunded or canceled if the 48-hour period is exceeded.

We thank you for your understanding.

In the unlikely event that an item is missing from your order, please contact us immediately with the following information so that we can resolve this issue quickly and efficiently:

- Your order number
- The name of the item you did not receive

Once we have received the above information, our customer support team will address your issue as soon as possible! Please note that you may receive two different tracking numbers for the same order, as an item may be shipped from another one of our fulfillment centers.

ALL CLAIMS REGARDING ORDERS RECEIVED WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

In the unlikely event that you receive an incorrect item, please contact us immediately with the following information so that we can resolve this issue quickly and efficiently:

- Your order number
- The name of the item you did not receive
- The name of the item you received instead.
- A clear photo of the item you received

As soon as we have received the above information, our customer support team will address this issue as quickly as possible!

ALL CLAIMS REGARDING ORDERS RECEIVED WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

No, we can only process refunds to the original payment method. The only alternative is to offer gift cards (credit) for the full refund amount.

We can only issue a refund to the original payment method. Therefore, we cannot process a refund to another account or card.

If you have a new card but the original account remains active, the refund will be credited to your account. If the account has been completely closed, please contact your bank and we can assist you if necessary.

If you have not respected the 14-day period to request a return, please contact us at contact@parislively.com as soon as possible so that our support team can assist you. Please provide the order number and the reason why you missed this deadline. We are not obliged to accept your return, but in some cases we may be able to find a solution to help you.

When you buy clothing from us, it is important to find your size. That’s why you will find on each of our product pages an easy-to-follow size guide that will show you where to measure. All you need is a measuring tape!

If you have any other issues, please do not hesitate to contact us via our "Contact Us" page or simply send us an email at contact@parislively.com pour to get help from one of our customer support team members.

For the bust measurement: place the measuring tape at the fullest part of the bust.

For the waist measurement: place the measuring tape at the narrowest part of the torso.

For the hip measurement: place the measuring tape at the widest part of the hips.

If you are between two sizes, choose the larger size for a more relaxed fit.

If you have any questions, contact us via our page or simply send us an email at contact@parislively.com pour to get assistance from one of our customer support team members.

You purchased a garment from us and it doesn't fit you! Don't worry!

At Lively®, exchanging your garment is possible by reviewing our « Returns and Refund Policy ». With our satisfaction guarantee or your money back, you have 14 days to try on your clothes (except for certain garments that cannot be returned).

❗️However, products intended for intimate use (underwear, etc.) as well as products with an exclusive discount of at least -50% are non-refundable (only partial refunds or product exchanges may be offered depending on the case).

To request a return or exchange, please first consult our « Return & Refund Policy » available in the menu at the bottom of the site. Then, contact our customer support team who will guide you through the process.

If you have measured yourself and find yourself between two sizes, always choose the larger size rather than the smaller one. Since our garments are made from high-quality stretch fabric that hugs the figure, the larger size should provide you with a perfect fit and effective support.

If you have any other issues, please do not hesitate to contact us via our "Contact Us" page or simply send us an email at contact@parislively.com pour to receive assistance from one of our customer support team members.

Read the care label: By doing so, you will avoid any mistakes in washing, drying, or ironing at the wrong setting. Make sure you understand the meaning of the symbols.

As a general rule, follow these instructions:

- Most of our sportswear is made from synthetic fibers such as nylon, elastane, and polyester. This type of material provides sufficient compression and some stretch to our garments. If washed at a high temperature, it may become damaged and shrink. Another advantage of washing at a low temperature is that it is sustainable, as high temperatures waste a lot of energy!

- Wash garments with similar colors to avoid color transfer during washing, especially for dark-colored activewear.

- Turn garments inside out (if applicable).Your clothes will be cleaned better because sweat, dead skin cells, and bacteria accumulate and cause unpleasant odors.

- Do not bleach, tumble dry, iron, or dry clean. It is best to air dry your clothes to preserve their elasticity; otherwise, their lifespan will be reduced. This also helps to reduce our greenhouse gas emissions!

To successfully place an order on Lively®, simply:

1. Go to your favorite product.

2. Select the right color and size.

3. Check the quantity ordered.

4. Click on the "ADD TO CART" button.

5. Review all the items in your cart – if you are ready to finalize your order, click on "PROCEED TO CHECKOUT".

6. Complete your order by filling in all the necessary information on the payment page: Customer details, shipping address, billing address, delivery method, payment information.

7. If you have a discount code, enter it at the payment step.

8. Review your order once more, make sure you have selected the correct item(s) (chosen product(s), quantity, color, and size).

9.Click on "Complete the order" to start the shipping process for your package.

If you do not find the answer to your question, contact us and we will be happy to assist you.

Lively® adheres to the highest industry standards to protect your personal information. Your card information and personal data are encrypted during transmission using SSL (secure socket layer) technology and PCI Level 1 standard, which is widely used on the Internet for payment processing. We do not sell, rent, or otherwise distribute our customers' personal information. Your information is safe with us!

If you do not find the answer to your question, simply contact us and we will be happy to assist you.

Discount codes are case-sensitive (uppercase, lowercase, and spaces) and only one can be applied per purchase.

You can apply it during the checkout process, on the right side where your order is described. There is a box labeled "discount code"... Once you have entered this code, click on "Apply". Your total amount will be updated to reflect the discount.

We accept credit or debit cards (VISA, Mastercard, American Express, and Maestro) as well as express payment options such as Paypal, Shop Pay, Apple Pay, and Google Pay. Our base currency is €, so if you are purchasing from abroad, please make sure you are aware of the daily exchange rate for your currency at the time of the transaction.

Did you receive a prepaid gift card? You can use it to pay for your order.

We also offer a pay later option via Klarna. Please note that these options are NOT express payment options as mentioned above; these pay later options are available at the end of the checkout process. This is the same page where you have the option to pay with a credit or debit card.

If you encounter any issues, you should contact your card provider or contact us.

If you do not find the answer to your question, send us an email at contact@parislively.com et we will be happy to assist you.

Duties and Taxes in Europe

Your order may be subject to taxes depending on the country you are located in. They will be calculated at checkout.

International Duties and Taxes

Orders shipped abroad may be subject to import duties and taxes. You will be responsible for all import duties and taxes at the time of delivery or afterwards.

Unfortunately, Lively® has no control over these charges. You can contact your local customs office for further information.

PAY LATER WITH KLARNA.

We are pleased to announce that we have partnered with Klarna to offer you new ways to pay at checkout. It's a safe and simple way to get what you want, when you want it.

HERE'S HOW IT WORKS:

Step 1 Add products to your cart and select "Klarna" when you check out.

Step 2 Enter a few personal details and you will instantly know if you are approved.

Step 3 Klarna will send you a confirmation email and payment reminders.

Step 4 You can make your future Klarna purchases with just one click.

Payment information:

PAY IN 3 INSTALLMENTS

For European and American customers, you can split the cost into 3 interest-free payments.This is a partial payment at purchase, and two other payments at 30 and 60 days.

PAY IN 30 DAYS

For European and American customers, you can try your equipment at home and decide which items you wish to keep. Make your full payment 30 days after your purchase is shipped. No upfront payment, no interest, and no fees when you pay on time.

About Klarna

At Klarna, we work tirelessly to create the best shopping experience in the world. We believe that payments are much more than just a way to send money. That’s why our smooth payment methods give you more time, control, and joy so you can focus on the things you love.

80 million shoppers use Klarna.
190,000 retailers work with us worldwide.
We have been powering online checkouts for 14 years.
Does Klarna impact my credit score?
Klarna may perform a soft credit check that does not affect a customer's credit score and is only visible on your credit file to you and Klarna.

Neither Klarna nor Lively® perform credit checks that could impact your credit score.

This includes at the time of application, if a payment is missed, or if the outstanding balance enters a debt collection phase.

Is there anything else I should know?

In Europe, you must be over 18 years old to use this credit offer. Klarna uses soft searches with credit reference agencies. These do not affect your credit score.Missed payments may affect your ability to use Klarna. Pay in 3 installments, full terms. Pay later, full terms

Late payment fees apply. If you would like more information about this, contact Klarna support.

*You must be 18 years or older, have a residential address, and a bank account.

Safe and secure

With Klarna, you are always covered by Klarna’s buyer protection policy. Modern security measures protect your information to prevent unauthorized purchases.

Order numbers are created when you place your order. You will receive a series of unique numbers, consisting of at least 5 digits.

Here is how to find it:

- Check your order confirmation in your email inbox or in your spam folder.

- Create an account using the email address you provided during purchase. Find your order number in your order history. If you still cannot find it, it may be due to an error in entering your email address during checkout. Therefore, please contact our customer service team for modifications and further information about your order.

Please check your spam folder before contacting us using contact@parislively.com

If the email has still not been received and you have waited more than 15 to 20 minutes after completing the transaction, a member of the team will be happy to resend it to you.

Orders are processed based on item availability as well as the availability of the sizes and colors you order.

During periods of high volume, product availability may change while your order is being processed.

Most orders placed from Monday to Thursday are processed and leave our warehouses within 1 to 2 business days.
Orders placed on Friday or during the weekend will be processed starting Monday and will leave our warehouses within 2 to 3 business days.

Please note that orders are not processed on public holidays.

Don't worry! Although we regularly restock our inventory, it may happen that we are out of stock. If this occurs, send us an email at contact@parislively.com et our support team will be able to inform you of the date of our next product delivery.

Lively® is exclusively sold online on www.parislively.com

Be the first to know about new collections, restocks, and much more by signing up for emails.

You can stay informed about our promotional offers by subscribing to our newsletter or by creating a customer account to receive emails from us.